How Can We Help?
Everything you need to know about Casa Lumra.
Frequently Asked Questions
Can't find what you're looking for? We're always just a message away.
Orders & Shipping
Standard shipping takes 3–5 business days within North America. Express options are available at checkout. International orders typically arrive within 7–14 business days.
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, contact us at hello@casalumra.com and we will arrange a full refund or exchange.
Product & Lighting
Our lamps provide up to 30+ hours of continuous light on a single charge at medium brightness. At full brightness, expect around 12 hours.
All Casa Lumra lamps charge via USB-C in approximately 3 hours. The included cable works with any standard USB-C adapter.
CRI (Colour Rendering Index) measures how accurately a light source renders colours compared to natural sunlight (CRI 100). At CRI 97, Casa Lumra lamps render colours with exceptional accuracy — making every space feel true to life.
Yes. Our lamps use low-heat LED technology with no open flame, no UV emission, and no flicker. They are completely safe for all indoor environments including children's rooms and nurseries.
Warranty & Support
Every Casa Lumra lamp comes with a 2-year limited warranty covering manufacturing defects. Our LEDs are rated for 100,000 hours of use — that's over 11 years of daily use.
Reach us at hello@casalumra.com or through our Contact page. We respond to every message personally within one business day, Monday to Friday.
Still have questions?
Our team responds to every message personally — no automated replies.